Thank you for choosing www.marblemazetoy.com. We are committed to providing you with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase, here are our refund terms:
Refund application time: You can apply for a refund within 14 days after receiving the product. If you apply within this period, we will be happy to process your request.
Refund conditions: To ensure that your refund application is successful, the following conditions must be met:
The product is unopened, unused, and in its original packaging.
All accessories, instructions and labels are complete.
Provide proof of purchase (such as order confirmation email or invoice).
Refund process:
Please contact us through the website’s customer service or contact information provided to explain the reason for the refund and provide relevant order information.
Our customer service team will provide you with further refund application instructions.
After confirming that you meet the refund conditions, please send the product back to our designated address. The return shipping cost is borne by you unless there is a quality problem with the product or the wrong product was sent.
Refund method: Once we receive the returned product and confirm that it meets the refund conditions, we will process the refund within 2 business days. The refund will be refunded in the same way as you originally paid.
Special Cases: If the product has quality problems, is damaged, or is shipped incorrectly, please contact our customer service team immediately. We will cover the return shipping costs and provide you with a replacement or full refund.
We hope you are satisfied with our wooden maze ball toys! If you have any questions or need further assistance, please feel free to contact us and we will be happy to serve you.