Thank you for choosing www.marblemazetoy.com to shop with us! We are committed to providing you with fast and safe shipping services to ensure that you have a satisfactory shopping experience. Please read the following shipping terms carefully:
Delivery Range: We currently support delivery services within Spain, including major cities and towns. If you are in a remote area, there may be additional shipping time and fees.
Delivery Time: We will process your order within 2 business days from the date of payment confirmation. Standard delivery usually takes 7 business days. Special items or holidays may cause delays. You will receive tracking information when your order is shipped so that you can keep track of the delivery progress.
Logistics Partners: We work with several well-known logistics and delivery companies, including SEUR, MRW and Correos, to ensure that your package is delivered safely and quickly. Depending on your location and the service you choose, the shipping company may vary.
Shipping Costs: Our shipping costs vary depending on the order amount, delivery location and selected service. Please refer to the shipping cost description on the shopping page for specific policies.
Package Tracking: After your order is shipped, you will receive an email with a tracking link, which allows you to view the shipping status of your package in real time.
Delivery issues: If your package is lost or damaged during delivery, please contact our customer service team immediately. We will coordinate with the logistics company and provide you with a solution.
Signature requirements: Please make sure someone is at the delivery address to receive the package. If no one signs for it when the package is received, the courier will handle it according to the logistics company’s policy, and may make a second delivery or return it.
Thank you for your trust in us www.marblemazetoy.com, we are committed to providing you with high-quality products and excellent service! If you have any questions, please feel free to contact the customer service team.